Here are our snack-size insights on a range of work and personal issues.
Anecdotes liven up interviews and make you 'human' to the interviewer. Anecdotes can be used to highlight certain skills, talents and qualities you have, rather than just hoping the interviewer will get them by osmosis.
Anger Management - Seems Anger is one of those things that we tend to shy away from dealing with, even though we're all affected by other people's uncontrolled anger (and of course our own).
Appraisals can be a terrific forum for review, development and communication; or they can be a 'tick the box' exercise that is relatively meaningless.
It can be rather daunting to think that in really difficult and stressful situations Assertiveness is the best approach.
Just Be Yourself - At a job interview being yourself means personalising what you say, using self-disclosure and telling stories and anecdotes that help the other person 'see' you for who you are.
Humans are creatures of Habit and Pattern; it's how we survive. That's why Behavioural Changes are sometimes difficult things for us to deal with positively.
Being assertive means you have to find those things you know you can do when you don't actually feel assertive.
The many non verbal body language signals we give when communicating can be very powerful.
Brainstorming explores leading edge techniques to literally help you to expand your thought processes and be truly productive with your new ideas.
Business Meeting Skills
Business Meetings: Can't live with 'em, can't live without 'em. How can you have a Better Business Meeting? Help with Business Meetings Skills and Meetings Facilitation.
Key Business Skills are not just basic skills such as communication, influencing, negotiation and line management. They are also likely to include advanced skills such as leadership, presentation, strategic thinking and project management.
Business Writing with Impact
There is a lot more to impactful writing, but these three key writing questions will set you on the right path.
A Job is for Christmas, a Career is for Life. When was the last time you had a good, long hard, look at your Career?
With many organisations facing continuous change our most common reaction is an ostrich like attempt to try to keep our heads down until it's all over.
Change is a constant. Change is good for you. Too much Change is bad for you.
If we start with the premise that mis-communication is the norm, then we have a far greater chance of making our Communication Skills work.
Conflict is an issue most of us shy away from. Why? What is so scary about a little bit of conflict?
Corporate Events and Event Management
How do you keep delegates awake, engaged, and motivated at your annual away-day conference?
'I'm fine; there's nothing wrong with me.' Difficulties in the Workplace, difficulties at home, stress getting too much to handle.
'There's no such thing as Creativity; you just assemble what's already there.'
A Culture Clash of some sort occurs as soon as two people get together.
Here's what Curriculum Vitaes (or as they are called in the States, resumes) are good for: getting you the interview.
In the USA they're now calling it 'the human moment' - when businesses actually come Face to Face with people rather than using technology to get their message across. Customer service.
Too often we see Customers as a nuisance, as difficult, even as incidental to the business.
Customer Service Perspective
Customer Service perspective is something most customers think is an oxymoron. The very idea of actually serving a customer seems to go against the grain for many of our big service companies.
'I haven't got time for Delegation! It takes more time to explain to someone what I want done than it does to do the job myself in the first place.'
People are Difficult. There are few fantasies in life that are more potent that the "if only" ones.
Downsizing; for some it's a lifestyle choice, but for most of us it means the organisation we work for is no longer vibrant and outward looking, but hunkered down and fearful for it's own survival.
Effective Report Writing
Professional and annual reports are synonymous with being dull, tired and weary. Break the mould and approach the task with a radical difference.
Communication by Email can be hugely liberating or deeply frustrating depending on peoples understanding of the limitations and constraints of the medium.
For those of you reading this title and thinking it's going to be about some kind of touchy feely soft skills love one another diatribe... forget it.
Employment is not just about having a job. Employment means a great deal more to most people; community, friends, a sense of purpose, self esteem and much more.
What exactly does Empowerment mean in the way it gets used these days?
Equality and Diversity
Equality and Diversity can be a real strength or an absolute minefield.
Executive Business Coaching
An outline of a practical approach to Business Coaching, Executive Coaching and Mentoring for yourself or colleagues.
Exhibitions and Trade Shows
Companies spend thousands upon thousands of pounds getting their Exhibition stands, conferences and roadshows to look absolutely brilliant.
Having the experience is so much more vital than listening to someone talk about having an experience.
Impact Factory offers training in facilitation, meetings, away days, conferences, brainstorming sessions, impromptu get-togethers among staff, inter-departmental talks.
Making a Good First Impression really does count for a lot, however it is possible to retrieve the situation and leave them with a last impression that's just as powerful.
Like many of the most fascinating things in life, group dynamics are always in a state of flux.
Headhunters don't just go out to find someone to fit a job. No headhunters make it their business to know who is out there achieving above the norm. So if you want to be hunted, raise your profile.
Human Resources is not just about hiring and firing people. It's also about peoples development, wellbeing and level of support in the company they devote much of their waking hours to.
Most Induction Training is dull and boring. People troop in and are spoken at for anywhere from an hour to three days (or more!).
Most people's jobs require them to Influence Other People a lot of the time.
If you have a job where you are expected to produce new ideas, fresh approaches and original concepts much of the time, there is no doubt you will be under extra pressure.
People interacting with other people, that's what Interpersonal Skill means.
Interview Dress Code
Interview Dress Code - At a job interview there is no set dress code, but the closer you can get to the company feel the better off you will be.
What Interview Questions should you expect to be asked and how should you prepare for them?
Job Hunting - Thinking of Job Hunting as a job in itself can transform the way you approach getting a job and your feelings about yourself as a jobless person.
Job Interview Techniques
You'll hear all sorts of rules about Job Interviews: people decide about you in the first 10 seconds; you have to make a good first impression; always ask insightful questions.
Can you take someone who is not a Natural Leader and put them through a programme that will turn them into one?
Management Training Skills
Management Training - There you are, you've aspired to be a manager, you got the promotion.....and then what?
Of all the issues that people tend to avoid, Conflict ranks at the top of the list, along with Public Speaking and swimming with sharks.
Managing Former Peers
One of the hardest professional moves to make is that from Workmate to Manager.
Unless you live on an island populated only by yourself, you interact with people every day of your life. Therefore, you are continually 'Managing' the people you know and meet.
These days a lot of people feel as though they're being asked to do the impossible. Stress and Pressure builds up at work and Managing Pressure becomes an essential skill!
Marketing is not just about brand and corporate image. You can apply marketing thinking to yourself when looking for that perfect job or position.
Dealing with the Media - Interviewers and Journalists - can be quite daunting for the uninitiated.
Love them or loath them, Meetings are a necessary evil. They're supposed to be about the transfer of information, about communication and moving things forward. How many of you are thinking one out of three wouldn't be bad?
Why Mentoring? Many people think that when they're hired to do a job, particularly if it's a well paid and/or high flying job, they're supposed to know everything, be able to handle everything with ease.
Motivation is one of those vague catchall words that mean completely different things to different people.
Negotiating Skills - "Heads I win, tails you lose." That's the way to handle Negotiating, isn't it?
Nervous Energy - If you begin to shift your thinking that nervous energy is your friend and not your enemy, you can use it to your advantage in a Job Interview.
Networking in Business
Networking is something many of us resist doing because we think of it as something only pushy or agressive people do.
A euphemism for 'You're Fired'; or real help for employees who are surplus to requirements? Well it all depends on who is outplacing you.
Be careful what you outsource. Our entire web content is developed 'in-house' as we are the only people who really know what we do.
Let people know how they're doing, give them useful feedback and ensure they are working as effectively as possible.
If you stay the same, never change, stay fixed and inflexible, it's unlikely you're doing much personal development.
Most people want to feel useful in their lives. They want to feel as though they are making a contribution of some kind.
Impact is a strong word. It happens when something or someone comes into contact with something or someone else.
Some people, it seems, just have that certain something, a Personal Presence that's very hard to define, but that makes such an impressive impact that others who are less dynamic fade.
Pitching To Win New Business
Converting hard won New Business opportunities into actual work is a trick many of us would like to be better at. How can you improve your average?
Positive Attitude, Feedback, Acknowledgement, Affirmation; whatever you call it there are some very good reasons to tell people what works about them.
PowerPoint Presentation Skills
PowerPoint is a marvellous invention. But it's just another aid, another tool... a very trendy blackboard.
Presenting is something many of us are required to do, but which few of us ever master.
Proactive people make things happen. Passive people have things happen to them.
'Don't put off until tomorrow...'. Somehow turns into "Don't do today (or even tomorrow) that which you could possibly put off till forever". And if we have such busy lives (as we increasingly seem to have), we don't really have time to Procrastinate, do we?
Project Management - The theatre's been booked, the marketing done, the tickets sold: the curtain must go up on a certain date at a certain time. How to Manage a Project!
Are you waiting to be promoted? Or are actively seeking promotion? People are rarely promoted from a position of passivity.
Public Speaking Skills
Public speaking is something most people try to avoid. It can however, with a little effort, be mastered by all of us.
Qualifications are important, but many companies believe relevant life experience and a healthy attitude to learning and development are as, if not more important than shiny qualifications.
Real Time Management
Time Management is more a matter of managing your patterns and behaviours when confronted by conflicting demands on your time, than it is about planning your time better.
Recruitment is all about the fit. Both sides need to feel good about the idea of working together and that can only happen through a painstaking process of weeding out the almost good enough.
You are being made redundant. It's absolute. It's guaranteed. Your life is now going to change. Redundancy can be a curse or a blessing, but it certainly won't be boring.
Report Writing is a craft that can be learnt. Our courses help people write in a way that encourages people to engage with the writing.
What does your Resume say about you? Is it a list of everything you've ever done, or is it an entertaining glimpse of the real person behind the qualifications?
Role Play in training is a much maligned art form. Most people have had a bad experience of poorly run role play and want nothing to do with it.
Saving Face in Negotiations
Often in a negotiation people will continue to hold out not because the proposal on the table is inherently unacceptable, but simply because they want to avoid the feeling or the appearance of backing down to the other side.
Fisher & Ury 'Getting to Yes'
Just say no! If only being assertive were as easy as traditional assertiveness training makes out.
There are certainly times when all of us wish we could go into a shop and ask for a pound of Confidence please (or rather, 500 grams of Confidence please).
Self Deprecation used sparingly can help give an impression of modesty, but if over used will quickly test peoples patients.
Self Disclosure can make you more approachable, welcoming and interesting. When used judisiously during a job interview, personal disclosure will give the interviewer a more rounded picture of who you really are.
Most people measure their Self Esteem through externals: did I get a Good Appraisal, did I get the raise I asked for, do my colleagues think I'm a Team Player, did I get Praised by my manager?
In the hard world of business, 'soft skills' seems such a squishy term for one of the essential competencies people need in order to be successful: interpersonal aptitude.
The words vision, strategy, mission and values are words bandied around a lot in the corporate world. But what do they actually mean and how can you make them more than just words?
Stress Management - Managing Stress
Managing Stress - It is unlikely that our workaday situations are going to change much in the next few years.
Stress Management Quiz
Are you stressed or under pressure? Try the Impact Factory Stress Quiz and see how you are managing your pressure...
Successful Time Management
Important as being well organised and able to prioritise are; often, time management depends on the prospective time manager developing an awareness of what's going on internally for them. When it comes to time management skill, awareness can be the crucial skill.
Whichever route you choose to get your team working well together - to get the kind of teambuilding you want - there are a few key elements to consider that are crucial.
Most of the time when people use a piece of Technology to Communicate with they think that they are received at the other end as though it's them. It isn't.
Having a Teleconference can seem like a good use of everyones presious time, but there are a few things to watch out for.
The tone of your Telesales call could well be what's losing you business.
Tell Me About Yourself
Tell Me About Yourself - How you can make an interview a more interesting and informative process and increase your job interview prospects no end.
A lot is expected of trainers: they have to deliver information or concepts or new ways of working into companies. They often have to introduce an entire workforce to a new mission or set of company values.
Most of us spend an inordinate amount of time worrying about our Verbal Skills, and with some justification. After all, from our earliest days we are encouraged from all sides to do two things, to walk and to talk!
Communication by video conference can raise one or two unforeseen difficulties.
Workplace bullying takes many forms, but two in particular stand out that happen in the workplace
Writing for the Web and Other Media
Writing for the Web and Other Media is designed to help you master the challenges of communicating to an audience electronically. Want to make your website compelling, attractive and have your audience humming your tune?