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"This has to be the best customer services training I have ever attended. The course was made fun and I felt comfortable enough to participate and enjoyed it."
"In general, if a customer has a problem, and you deal with it with real care and grace, you have a customer for life."
Impact Factory - Senior Training Consultant
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At Impact Factory we offer outstanding Customer Service courses to add real value to your organisation and raise your Customer Care standards to an exceptional level.
Our Customer Service Training can be tailored as an in-house programme to address specific issues within your company, or you can attend on of our Customer Service Training Open Courses.
These are hard times for most businesses. It may very well be time for your organisation to make sure that you and your people have the skills and confidence to represent your organisation and brand at the highest level.
Customers are counting the pennies and looking for better value for money.
But better doesn't necessarily mean cheaper. For many it means reliable, cost effective, well supported ‘service’. Exceptional customer service is a large part of that good quality that people are willing to pay for even during hard times.
And more than ever, customers vote with their feet – it’s your job to create a welcoming, inviting environment (even on the phone, remember!) so people will want to stay.
"Acquiring new customers can cost five (5) times more than satisfying and keeping your existing customers."
give people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care.
In general, if a customer has a problem, and you deal with it with real care and grace, you have a customer for life.
A Senior Training Consultant at Impact Factory, Katherine has been instrumental in designing and delivering communication and presentation programmes to clients such as Microsoft, Nike, Puma, Fitch, Southeastern Trains and the London Boroughs of Westminster and Tower Hamlets.
Jeremy uses intellectual and behavioural techniques designed to help integrate a new approach for his delegates. Among his clients are the NHS, Arcelor Mittal, Elizabeth Arden, Domino’s Pizza Group and Centrica.
Sara has a natural flair for Business Networking, Communication Skills, Body Language, Presentation Skills and Personal Impact and as well as working on our Open Courses, has worked with The Ministry of Defense, Merrill Lynch, Johnson Controls, Brit Insurance and BT to name a few.
Dannie has specialised in creativity and innovation adding great value to programmes such as Pitching and Presentation. She has recently been pioneering presentation skills training with city giant Bloomberg using the Ipad2. Her other clients include Reckitt Benckiser, Hilton group and Lexis PR
Graham has led programmes for many of Impact Factory's clients, including Barclays, Aviva Investors, Merrill Lynch, GlaxoSmithKline, Westminster City Council, Capita, Lindt, and BP. For Tellabs he project managed and rolled out a Presentation Skills programme for managers across the EMEA. He also delivers Executive Coaching on a one to one basis to a variety of clients
Kate is passionate about good Customer Service and her many years on the Customer Service frontline – from direct sales to restaurant manager – make her well placed to understand the many challenges faced and rewards offered in this area. Her clients include Royal Bank of Scotland, Viadeo and T Mobile.
Entrepreneur, graphic designer, actor, producer, director, blissful juice-maker David has a rich seam of life experiences which he brings to communication development. Working with leading CEOs, attorneys and arbitration groups his clients have included The General Medical Council, Kellogg's, the General Social Care Council, MacIntyre Hudson and Johnson Controls
Chris has played a major part in developing our five day ‘Communicate with Impact’ programmes which have been widely acclaimed by major blue chips, retailers, banks and public companies from all over the world. Other work includes designing an internal branding programme for Bayer Schering Pharma in Berlin, and an internal communications strategy for Royal Mail in London.
Impact Factory provides just about any kind of customer service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups.
We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres, Help Desks, Customer Complaints Departments
Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service training for our clients, but also of providing it ourselves.
This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone. Attend one of our Public Customer Service Skills Courses.
Our Tailored Customer Service Training comes in many formats from one-to-one through to fully tailored company wide programmes.
We can run customer service training at your premises, any third party venue or at our own London Training Suite at the Business Design Centre in London.
To find out more call us on +44 (0)20 7226 1877